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Inbound Call Center Representative

Company: Global Channel Management, Inc.
Location: Trenton
Posted on: May 28, 2023

Job Description:

Job Description:

Inbound Call Center needs 1 year call center experience

Inbound Call Center requires:

  • Monday - Friday, between the hours of 8:30AM - 5:00PM.
  • High School diploma or GED
  • Bilingual a Plus
  • A minimum of 1 year call center experience in telephone customer service or related experience
  • Display a positive attitude while meeting or exceeding the demands of a given situation, task, or performance
  • Excellent communication and listening skills
  • Computer literacy and ability to use multiple programs Attention to detail and problem solving
  • Minimum of 30 - 35 WPM
  • Sit for long periods of time, handling inbound telephones and keyboarding information
    over the course of an 8 hour shift.
  • Understand and retain a large amount of information
  • Skills to answer and respond professionally to escalate calls, should they arise.
  • Communicates
    Inbound Call Center duties:
    • Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring quality and integrity of the call
    • Answers questions on various issues such as child support payments history and account histories.
    • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system.
    • Gathers information, researches/resolves inquiries and appropriately documents customer calls.
    • Read and interpret documents on file.
    • Understand and retain a large amount of information.
      Communicates appropriate options for resolution in a timely manner
    • Maintains adherence (attendance, punctuality, use of AUX time).
      Maintain and adhere to Client Guidelines regarding Confidentiality of the cases and documents reviewed.

      Company Description:
      Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job

Keywords: Global Channel Management, Inc., Trenton , Inbound Call Center Representative, Other , Trenton, New Jersey

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