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Transition Service Specialist - Greater New Jersey Area

Company: Fidelity Investments
Location: Trenton
Posted on: September 14, 2023

Job Description:

Job Description:Transition Service Specialist\u00A0\u00A0We have an exciting opportunity for a remote, licensed Transition Service Specialist in the Greater New Jersey area! While you will work from home, you must reside near the Greater New Jersey area as occasional in-person participation with your peers is an important part of our culture. We offer virtual interviewing and onboarding, as well as access to our virtual training and support. You ll have full access to work from home capability to support our clients remotely.\u00A0
As a Transition Service Specialist, you will be an integral part of a team that provides expertise\u00A0and empathy during\u00A0the transition of wealth due to certain life events.\u202F When a life event requires a customer to make changes to their accounts, you will provide a personalized, streamlined experience for these transitions. In this role, you will have the opportunity to help maintain lifelong Fidelity relationships as well as foster new ones for generations to come.\u202F\u00A0
The\u00A0Purpose\u00A0of Your Role\u00A0You will serve as a single point of contact to customers for\u00A0all\u00A0their\u00A0account reregistration needs, providing a dedicated, compassionate, and balanced approach by building customer confidence and earning their trust.\u202F This includes\u00A0owning the\u00A0customer\u00A0experience\u00A0from\u00A0initiation\u00A0to\u00A0competition\u00A0and providing simple and easy solutions for complex requests.\u00A0
The\u00A0Value\u00A0You Deliver\u00A0

  • Engaging with customers via inbound calls\u00A0and\u00A0written communication\u00A0regarding certain life events changes\u00A0and quickly resolving customer s inquiries and requests\u00A0
  • Servicing the full spectrum of customer needs, including account set up, money movement, trading, and establishing\u00A0or\u00A0updating account features\u00A0
  • Deliver efficient and responsive resolution for reregistration in the most effective way possible\u00A0
  • Uncover opportunities and identify\u00A0solutions and services that will enhance the customer s financial success\u00A0
    The\u202FExpertise\u202FWe re Looking For\u00A0
    • Series 7 required\u00A0
    • Series 63 or ability to\u00A0acquire\u00A0upon hire\u00A0
    • 2-3 years of previous financial services experience\u00A0
      The\u00A0Skills\u00A0You Bring\u00A0
      • Strong\u00A0organizational skills\u00A0and the ability to process transactions with efficiency and accuracy\u00A0
      • Empathetic mindset\u00A0to work through\u00A0complex\u00A0situations\u00A0with clients during\u00A0their\u00A0difficult times\u00A0
      • Ability to prioritize decisions in a\u00A0fast-moving\u00A0environment\u00A0
      • Capability to own\u00A0complex situations that result in positive outcomes for the customer\u00A0
        Our\u00A0Investments\u00A0in You\u00A0Fidelity s greatest advantage is our people, and we believe it is important to approach life holistically. We offer a competitive total rewards package, including a stable base salary, to recognize associate achievements. And our\u202Fbenefit programs\u202Fare designed to help you and your family strike the right balance.\u00A0\u00A0Certifications:Series 07 - FINRA, Series 63 - FINRACompany OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a , we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \u0022.\u0022We invite you to Find Your Fidelity at .Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to--, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Trenton , Transition Service Specialist - Greater New Jersey Area, Other , Trenton, New Jersey

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