Senior Patient Care Coordinator
Company: Weill Cornell Medical College
Location: New York
Posted on: April 25, 2024
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Job Description:
Title: Senior Patient Care Coordinator
Location: Upper East Side
Org Unit: Interventional Radiology
Work Days:
Exemption Status: Non-Exempt
Salary Range: $25.34 - $30.88
*As required under NYC Human Rights Law Int 1208-2018 - Salary
range for this role when Hired for NYC Offices
Position Summary
Under supervision, provides administrative and clinical care
support for physicians, including taking patient vitals, performing
phlebotomy and facilitating patient flow throughout the office
visit. Also provides coverage for front desk check-in and check-out
functions.
Job Responsibilities
Responsible for taking patient vitals and blood pressure.
Responsible for phlebotomy duties.
Coordinates the collection of samples/specimens and submission to
labs.
Ensures cleanliness of exam rooms and sterilization of medical
instruments.
Ensures the proper set up of instruments and equipment prior to
patient visit.
Maintains medical-supply inventories and escalates supply
requests.
Checks dated materials and medications for expiration and discards
expired items. Performs checks on refrigerators and other equipment
on a daily basis.
Registers patients within the practice management system. Completes
full registration for new patients and eligibility verification for
all appointments/procedures. Resolves registration issues prior to
patient appointment to ensure smooth check-in.
Confirms patient appointments.
Coordinates and schedules laboratory and diagnostic tests.
Communicates with patients regarding ancillary testing
appointments.
Oversees daily work flow of the clinical area and escalates
issues.
Assists with the training of new staff members in the practice's
operations and systems.
Provides back-up coverage for other staff members including
secretarial support to physicians and practice administration.
Receives, sorts and distributes mail.
Verifies patient insurance eligibility and obtains necessary
pre-authorization numbers, if required, prior to appointment date.
Facilitates the communication and collection of any fees due from
patient.
Responsible for front-end revenue cycle processes, which may
include but is not limited to, the check-in/check-out of patients
and collection/reconciliation of time-of-service payments,as
applicable. May also discuss patient's responsibility for
payments
Initiates and prepares written correspondence as needed and based
on functional needs.
Answers phones, responds to inquiries and triages calls to
appropriate personnel.
Accompanies the provider into the exam room, updates or collects
patient history and inputs patient data into the practice
management system. Explains procedure to be performed to patient
prior to procedure and answers any questions throughout.
Assists with minor surgical procedures and/or injection
preparations.
Education
Experience
Prior experience in a patient-facing clinical setting and knowledge
of medical terminology.
Completion of a medical assistant training course that includes
phlebotomy training is highly desired.
Candidates with extensive medical assistant work experience, along
with phlebotomy experience, may be considered.
If required to draw blood, proper phlebotomy training is required
prior to performing those duties.
Knowledge, Skills and Abilities
Previous experience using computerized appointment scheduling
systems (EPIC preferred) and/or electronic Medical Record (eMR)
system (ideally EPIC-Care).
Knowledge of CPT, ICD-9, and ICD-10 coding.
Working knowledge of third party payor reimbursement - Medicare,
Medicaid, Managed Care and commercial insurance.
Licenses and Certifications
Working Conditions/Physical Demands
Standard office work; May require from time to time to lift light
to moderate amounts of weight (eg, boxes of medical/facility
supplies)
Weill Cornell Medicine is a comprehensive academic medical center
that is committed to excellence in patient care, scientific
discovery, and the education of future physicians and scientists in
New York City and around the world. Our doctors and scientists -
faculty from Weill Cornell Medical College, Weill Cornell Graduate
School of Medical Sciences, and the Weill Cornell Physician
Organization - are engaged in world-class clinical care and
cutting-edge research that connect patients to the latest treatment
innovations and prevention strategies. Located in the heart of the
Upper East Side's scientific corridor, Weill Cornell Medicine's
powerful network of collaborators extends to its parent university
Cornell University; to Qatar, where an international campus offers
a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil,
Austria and Turkey. Our medical practices serve communities
throughout New York City, and our faculty provide comprehensive
care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center,
NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian
Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian
Hospital/Westchester Behavioral Health Center, and
NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work
together to treat each individual, not just their conditions or
illnesses, as we strive to deliver the finest possible care for our
patients - the center of everything we do. Weill Cornell Medicine
is an Equal Employment Opportunity Employer. Weill Cornell Medicine
provides equal employment opportunities to all qualified applicants
without regard to race, sex, sexual orientation, gender identity,
national origin, color, age, religion, protected veteran or
disability status, or genetic information.
Keywords: Weill Cornell Medical College, Trenton , Senior Patient Care Coordinator, Other , New York, New Jersey
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