Head of Digital Insights & Strategy
Company: Disability Solutions
Location: New York
Posted on: April 25, 2024
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Job Description:
Head of Digital Insights and Strategy At Chanel, we are focused
on creating an inclusive culture that nurtures personal growth,
contributing to collective progress. We believe the uniqueness of
each individual increases the diversity, complementarity and
effectiveness of our teams. We strongly encourage your application,
as we value the perspective, experience and potential you could
bring to CHANEL. About the r ole : CHANEL is seeking a Head of Dig
i tal Insights and Stratgy reporting to Head of US Digital . This
role will lead a team and be responsible for business analy tics ,
strategy, sales forcasting and planning , and budget oversight for
the comprehensive Digital client experience. This role will partner
closely with the three business divi s ions , as well as , glo b al
and local analytics partners, and operational partner s in Client
Care, Supply Chain and Finance among others. What impact you can
create at CHANEL: Act as digital lead for business analysis and
strategy decks, including MTP, Budget Alignment and Strategy Review
as well as quarterly and EOY recaps , frequently briefing executive
leadership on business performance and visionManage chanel.com
budget cycle, acting as the touchpoint for Finance teams, ensuring
accuracy for variable costs & projectsDevelop and maintain the
chanel.com sales forecast and planning, in conjunction with Demand
Planning, ensuring spend alignment with sales growth and
development, identifying areas of risk and opportunity within the
businessManage fulfillment and post purchase experience in
partnership with Operations team, overseeing special projects and
KEM programsDefine credit rules in partnership with CFS, protecting
channel against grey market/fraudAct as the US digital analytics
point of contact, aligning with IPT and global divisional
counterparts, creating seamless analytics competencies and piloting
new servicesA nalyze the performance of new site features,
functionalities, and services, understanding the incremental impact
and identifying optimization opportunitiesInnovate within the
analytics scope, stretching the team to expand the digital capacity
through advanced and predictive analytics, to increase engagement
and conversion on-siteAssist in services, features and omnichannel
innovation , business cases and roadmapping , including analytics
business requirementsUnderstand the client behavior on site,
specifically the value of US programs and their unique divisional
impact, and provide actionable reporting and analysis to teams to
help drive the digital strategy and roadmapsOversee the digital
client analysis, segmentation tracking and onsite client behavior
in order to advise the Growth and Retention team and Merchandising
and Engagement teamsDevelop benchmark reporting, identifying the
chanel.com position within the industryEnsure the accuracy and
competency of digital analytics , defining metrics and KPIs and
overseeing the contribution to tagging plansEnhance during and
post-purchase strategies, including checkout, delivery and
packaging innovation, to align with evolving client behaviors and
expectationsManage and scale UX Research program to improve user
experience and conversions through A/B testing, helping guide the
roadmap in a smart and efficient way , develop ing UX team members
and engag ing in high to midlevel design workBuild and manage a
team focusing on data , while fos t ering an environment of test
and learn, training and development You are energized b y: The
client digital experienceWorking in a highly collaborative
environmentNavigating complexity and supporting consistent
transformation and changeCollaborating with passionate
teammatesPeople leadership, coaching and developmentConnecting the
dots on problems, bring a key eye for details and expert problem
perception Position Logistics: New York based rolePartially Remote:
Role requires a minimum of three days in-person office presence at
the designated location/office. *Chanel, Inc. reserves the right to
edit, change, or make exceptions on designations where
circumstances where deemed appropriate. Compensation : The
anticipated base salary range for this position is $214,000 through
$250,000. Base salary is one component of the total compensation
for this position. Other forms of variable pay [may/will] be
offered for this position. Other components [may/will] include
bonus potential, benefits, and/or perks . Benefits and Perks :
Wellbeing resources include dedicated paid time off for wellbeing
(2-week August Office Closure and Wellbeing Days in Retail ) and a
Wellbeing fundFamily and care giving benefits (inclusive of
parental leave, fertility support, MilkStork, and Care.com
Membership)Generous paid time off policies to include vacation,
holiday, sick and volunteer days401K and other incentivesRobust
healthcare offerings; medical, dental, vision, MDLIVE (virtual
care), One Medical, Flexible Spending Accounts (Health Care &
Dependent Care), Health Savings Account and Employee Assistance
ProgramLife insurance, Accidental Death & Dismemberment, Short Term
Disability, Long Term Disability, Health Advocate, International
Business Travel Accident & Medical, and Commuter Transit & Parki ng
Additional Information: Chanel is a private company whose values
are grounded in creating the conditions for people to perform at
their best and feel fulfilled and confident in their work. We offer
a unique work environment where individuals are encouraged to
better understand the brand, the business, and motivations, so that
together we can unlock the possibilities of growth. This is
reflected in: Diversity and Inclusion : At CHANEL, we are
intentional in promoting Diversity & Inclusion. We foster respect,
empathy and dignity for all. We believe strongly that the diversity
of our people across the full spectrum of human differences is
essential to our organisation and the connections we have with each
other and our clients.We offer Employee Resource Groups in the US
that are voluntary, open to all, employee-led groups formed around
a shared identity or lived experience, whose aim is to foster a
diverse, inclusive, and equitable community aligned with the values
and missions of the communities they support. Chanel Community :
CHANEL Community empowers our employees to channel their passions,
talents and sense of purpose to contribute to and learn from our
communities.Employees are encouraged to take time off annually to
volunteer through CHANEL Community. CHANEL also matches employee
donations to select charitable organizations. Sustainability :
CHANEL Mission 1.5-- is our climate action plan. It is focused on
transforming the business in line with the ambitions of the Paris
Agreement on climate change to limit the average global mean
temperature increase to 1.5 degrees Celsius above preindustrial
levels.Employees are encouraged to contribute to our US
Sustainability efforts at the corporate level and within the
divisions, through organized taskforces and initiatives. Arts and
Culture : We are committed to extending our legacy of cultural
engagement. Global support includes the CHANEL Culture Fund, which
supports a select group of leading art culture institutions across
the globe, and the CHANEL Next Prize for the next generation of
creative talent. US support currently includes Annual sponsorship
of the MoMA film program, Tribeca Film Festival programs and
Through Her Lens, Support of the Academy Gold Fellowship for Women
and Sponsorship of the BAAND Together Dance Festival at Lincoln
Center. Fondation Chanel : Since 2011, Fondation CHANEL's mission
is for women and girls to be free to shape their own destiny.
Through multi-year partnerships with financial and technical
support, Fondation CHANEL is committed to improving the safety and
autonomy of women and adolescent girls around the world, impacting
over a million women and girls in its first 10 years.For more
information, please navigate to the Fondation Chanel website here
Career and Leadership Development: We have dedicated in-house teams
focused on supporting the onboarding of employees, developing
leadership skills via custom programs like Imagine Chanel People,
Heart of Leadership and group and individual coaching, and blended
online and live classes offered on our Bloom platform and by
skilled trainers, such as Shape Your Career, to develop career
building skills. *Chanel, Inc. benefits and perks are dependent on
eligibility and subject to modification by Chanel at any time.
Keywords: Disability Solutions, Trenton , Head of Digital Insights & Strategy, Other , New York, New Jersey
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