IT Service Delivery Associate
Company: Sun Pharmaceutical Industries, Inc.
Location: Princeton
Posted on: October 23, 2024
Job Description:
Job purpose -The Service Delivery Associate will serve as a
customer advocate and liaison between multiple IT groups for the
design, transition and operational activities of new and existing
services across the IT service portfolio. The responsibilities
involve ensuring that services are delivered efficiently by IT and
with the required level of quality for the customer. An articulate
and approachable technology advocate, skilled in providing informed
technology consulting services, while also maintaining support
standards and practices; dynamically adapts and eagerly cooperates
with other members of the IT team to address shifting needs,
priorities, and technology trends. This is an extremely public
position, requiring regular, effective communication with the IT
team, business and service owners. -Duties and responsibilities
-
- Participate in both small- and large-scale projects for the
design, transition and operational activities associated with the
delivery of new or existing services to the user community.
- Setup and Configure desktop/Laptops per business needs
- Training new hires, and current staff on equipment.
- Mobile Device management setup
- Create/Setup new users in Active Directory
- Manage Access as per business needs to users/Dept
- Support SAP users, setup and create connections
- Setup Cisco Voip Devices
- Troubleshooting computers, peripherals, and voip phones.
- Some knowledge on uniflow printing
- Experience troubleshooting VPN end-user connections.
- Able to troubleshoot with end-users via chat, email, and phone
calls.
- Experience in troubleshooting small to enterprise printers and
scanners
- Experience in windows 7 environments
- Working knowledge of windows 10 migration and deployment.
- Experience in gotomeeting conferencing software;
troubleshooting as well.
- Knowledge in OS and Android mobile phones
- Knowledge of windows 7, windows 10, and Mac OS.
- Build trusting, productive, and sustainable relationships and
partnerships with customers to allow IT to deliver maximum value in
the services offered across the IT service portfolio.
- Manage, prepare and deliver highly-effective a - documentation
- and other material, in consultation with business and service
owners and IT teams, to customers and IT team members in support of
the services across the IT service portfolio.
- Develop and maintain both one-time and regular communications
to business and service owners, IT teams, department heads using
multiple communications channels, including email, in-person, in
support of new and existing services across the IT service
portfolio.
- Work with IT team to deliver and optimize service offerings and
implement initiatives to drive consistent service delivery across
the IT service portfolio.
- Seek opportunities for continuous service improvement by
actively reviewing services across the IT service portfolio and
working with business and service owners and IT teams to effect
change.
- Provide emergency after hours support as needed -
-Qualifications -
- BS Degree in Computer Science or equivalent working
experience
- 2+ - years of service delivery experience - complex business
environment
- 2+ Year Technical Hands on Experience with Windows Desktop
OS
- Experience with Content Areas: Active Directory Administration,
Windows 7 and 10, MS Office, TCPIP Networking
- Strong organizational skills.
- Excellent communication skills, both written and oral.
- Strong organizational skills.
- Excellent customer service skills.
- Flexible, team player, "get-it-done" personality
- Ability to organize and plan work independently with little
direction
- Ability to work in a rapidly changing environment
- Ability to multi-task and context-switch effectively between
different activities and teams
- Highly self-motivated and self-directed in the pursuit of
excellence.
- Strong maturity, professionalism, and judgment.
- Meticulous attention to detail and organization.
- Openly embraces change.
- Must possess outstanding written, oral and interpersonal
communication skills with a strong dedication to customer
service.
- Proven experience working collaboratively in a team-oriented
environment.
- Proven proactive problem-solving skills.
- In depth technical knowledge of current network and operating
systems, hardware, standards, account management, and enterprise
software.
- Experience working with project teams.
- Experience in Pharmaceutical Industry preferred
Keywords: Sun Pharmaceutical Industries, Inc., Trenton , IT Service Delivery Associate, Other , Princeton, New Jersey
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