Operations Supervisor

Company: Hispanic Alliance for Career Enhancement
Location: New York
Posted on: May 23, 2025

Job Description:

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues-caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. We do it all with heart, each and every day.
Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and is responsible for completing all opening and closing procedures.
Essential Functions

• Management
  

• 
  
• Work effectively with store management and store crews.
  
• Supervise the store's crew by assigning, directing, and following up on all activities.
  
• Communicate effectively with store management and crews.
  
  
• Customer Service
  
  • 
    
  • Assist customers with questions, problems, and complaints.
    
  • Promote CVS customer service culture (Greet, offer help, thank).
    
  • Handle customer relations issues according to company policy and promote a positive shopping experience.
    
  • Provide colleagues with personalized customer service feedback and coaching (e.g., myImpact coaching, myCustomer feedback, personal observations).
    
  • Maintain customer/patient confidentiality.
    
    
  • Merchandise/Presentation
    
    • 
      
    • Price merchandise.
      
    • Stock shelves.
      
    • Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
      
    • Support the planning and maintenance of off-shelf merchandise displays.
      
      Required Qualifications
      
      • 
        
      • Deductive reasoning, analytical skills, and computer proficiency.
        
      • Advanced communication, supervision, and influencing skills.
        
      • Ability to work a flexible full-time schedule, including early mornings, overnight, weekends, and respond to urgent store issues as needed.
        
        Preferred Qualifications
        
        • 
          
        • Experience as a retail supervisor.
          
          Education
          High School diploma or equivalent preferred but not required.
          Anticipated Weekly Hours
          40
          Time Type
          Full time
          Pay Range
          The typical pay range for this role is: $17.25 - $26.00. This range represents the base hourly rate or annual salary, depending on the position. The actual offer will depend on experience, education, location, and other factors.
          Our People and Benefits
          We value our colleagues and offer a comprehensive benefits package, including:
          
          • 
            
          • Affordable medical plans, 401(k) with matching contributions, and employee stock purchase plan.
            
          • No-cost wellness programs, counseling, and financial coaching.
            
          • Flexible work schedules, paid time off, family leave, dependent care resources, tuition assistance, and more.
            
            For more information, visit
            The application window closes on: 08/12/2025.
            Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.
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Keywords: Hispanic Alliance for Career Enhancement, Trenton , Operations Supervisor, Other , New York, New Jersey