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IT Help Desk Analyst

Company: Yoh, A Day & Zimmermann Company
Location: Trenton
Posted on: February 24, 2021

Job Description:

Long Term Contract

Job Summary:- Assist in all areas of the IT Department including software and hardware maintenance, employee training, support of employee questions and problems, and delivery of timely reports and other information to those who need it to insure the smooth operation of the department and flow of information throughout the company.- Performs other duties from time to time, deemed appropriate by the supervisor.


Qualification Requirements: -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.- The requirements listed below are representative of the knowledge, skill and ability required.- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and Experience: -AA or AS Degree, or 2 years of technical school or 4 years computer related experience.


Certificates, Licenses, Registrations:- Valid driver's license in the state of residence plus three year driving history and a driving record in good standing.


Knowledge, Skill and Ability:- MS Windows/O365 experience Server virtualization - Hyper-V (preferred) or VMWare, Active Directory and preferred PowerShell scripting Strong communication, critical thinking and problem solving skills. Requirements gathering and analytical skills. Excellent Customer Service skills - Applicant with be working between users, management, IT personnel and external service providers (vendors, ISP's, etc.). Must be organized and reliable - Applicant will assist keeping trouble tickets, projects and documentation moving towards resolution and completion. Must be proficient in standard office software including Microsoft Office and Office 365. IT specific skills including desktop PC repair, server maintenance, enterprise systems management, virtualization, Active Directory, etc.) are preferred. Installs, supports and administers all company issued laptops (Dell) Provides remote support for customer infrastructure

Physical Requirements: Mobility and ability to bend and reach during an eight hour day.- Able to lift a minimum of 40 pounds.- Visual and auditory acuity sufficient to evaluate information and maintain accurate records.- Fine motor skills and legible and accurate writing of reports, daily correspondence and presentation either manually or orally.- Ability to work an eight hour day with a one hour lunch break.


Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit to contact us if you are an individual with a disability and require accommodation in the application process.PandoLogic. Keywords: Help Desk Analyst, Location: Trenton, NJ - 08629

Keywords: Yoh, A Day & Zimmermann Company, Trenton , IT Help Desk Analyst, Professions , Trenton, New Jersey

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