Senior Analyst, Customer Experience
Company: ADT Security Services
Location: Bordentown
Posted on: February 24, 2021
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Job Description:
Company Overview: At ADT, we?ve been in the business of helping
save lives for more than 145 years. As the number one smart home
security provider serving residential and business customers, our
people are our most important asset. Headquartered in Boca Raton,
FL and at more than 200 locations across North America, our
employees help empower our customers to live more secure and
confident lives. Join our team and help us protect what matters
most. For more information, vis it or follow us on Twitter,
LinkedIn, Facebook and Instagram . The Customer Experience team is
responsible for leading the strategy and implementation of an
end-to-end seamless customer experience, including frictionless
onboarding, product support, out of box experience, upsell, and
subscription attachment. We work collaboratively with cross
functional teams from Marketing, Product, Engineering, Sales,
Finance and Customer Care to ensure a world class experience for
all ADT DIY customers. The Senior Customer Experience Business
Analyst will support the Customer Experience team and other key
members of the DIY team. He/she will be charged with generating
data-driven insights to improve the customer experience by reducing
friction and improving positive outcomes. This role involves
extracting and analyzing data across various systems (digital
platforms, CRM databases, etc.), evaluating and measuring key
elements of the customer journey, and identifying trends and
opportunities for improvement across the entire customer journey.
The ideal candidate will have a deep working knowledge of digital
analytics, and be able to employ various analytical and statistical
tools for evaluating trends and measuring performance against
qualitative and quantitative objectives. Key Responsibilities
include:
Keywords: ADT Security Services, Trenton , Senior Analyst, Customer Experience, Professions , Bordentown, New Jersey
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