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Customer QA Technician

Company: Neolith
Location: Dayton
Posted on: January 16, 2022

Job Description:

Neolith Group is a global company leader in the SINTERED STONE sector. It is present in more than 70 different countries. Neolith has an extensive network of distributors, architects, interior experts and designers all over the world who use Neolith as the focus of their prestigious international projects.
We are growing in Neolith, and we are looking for Customer QA Technician to join our North America team.
Responsibilities

  • Track, monitor and analyze all the customer concerns and complains.
  • Implement corrective actions within the production plant to improve customer satisfaction
  • Visit customer onsite to solve issues and conduct trainings/audits
  • Build and gather all the information, reports, manuals, visual aids, training development to improve customer experience using our materials...
  • Track the defined KPIs in QA to ensure value added for the activity
  • Training programs implementation and development.
  • Project execution QA manager, define in place a program to track, evaluate and ensure the quality of the installation and products.
  • Collaborate in the new machinery and process definition
  • Motivate and evolve the QA R&D team
  • Act as a Change management and employee engagement champion.
  • Ensure regular reporting to the system or stakeholders defined.
    Requirements
    • Bachelors degree or equivalent experience.
    • 2/3 years of experience in similar position.
    • Strong analytical, communication, and computer skills . SAP knowledge will be an added value.
    • Required to be self-sufficient in English-speaking environments. Spanish will be an added value.by Jobble

Keywords: Neolith, Trenton , Customer QA Technician, Professions , Dayton, New Jersey

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