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Desktop Support Technician

Company: CRP Industries Inc
Location: Cranbury
Posted on: June 24, 2022

Job Description:

CRP Industries is searching for a Helpdesk (Desktop Support)Technician to join our team for a 3 to 6 month assignment. Our salary range is commensurate with experience, but starting at $23/hour.

Purpose of Position: Responsible for day to day support of Management of Information Systems (MIS) hardware and software for CRP Industries Inc.
Essential Functions:

Provide first or second tier technical support to company employees for desktop systems software, hardware and network infrastructure
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues
Maintains passwords, data integrity and file system security for the desktop environments
Participates in development of information technology and infrastructure projects
Communicates technical information to both technical and non-technical personnel
Provides phone and in-person support to users in the areas of ERP application, e-mail, LAN/WAN connectivity, standard desktop images and phone system
Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems

Additional Responsibilities:

Conducts research on information technology trends that help facilitate employee productivity
Must be able to multi-task
Must possess a positive attitude with a focus on customer service
Able to follow established processes / procedures but should also be able to react to, support, and escalate unique situations as required
Experience in SQL and/or Java programming desired
Experience with Electronic Data Interchange (EDI) systems desired

Bachelor's degree required in Information Technology or Computer Science with 0-3 years experience or any combination of education and experience
Experience with Support Center workflow and processes
Ability to interact professionally and effectively with all levels of Organization
Excellent Initiative and Organization
Excellent Communication Skills, verbal & written
Lifting and moving computer equipment
Kneeling, bending and standing to repair or install equipment

Working Conditions/Physical Requirements
-- Office Environment. Daily use of wrists, hands, fingers, arms to use computer and phone. Ability to hear and speak clearly for gathering and giving simple complex information to a group. May have to move boxes under 50 lbs. when investigating parts and/or stand on feet for long period of timePI183007325

Keywords: CRP Industries Inc, Trenton , Desktop Support Technician, Professions , Cranbury, New Jersey

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