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Salesforce Business Analyst

Company: Deloitte
Location: Princeton
Posted on: June 24, 2022

Job Description:

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

  • Work directly with scrum teams to create and deliver user stories against the Product Roadmap and engage with the client team, including Product Owner
  • Collaborate with the Scrum Team and Product Owner to groom user stories, participate in sprint execution, identify and resolve team impediments, and be responsible for driving the quality of solution output by their teams
  • Support Implementation and Operations Management best practices
  • Support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
  • Perform analysis and diagnosis of client issues
  • Demonstrate a foundational understanding of the client environment and overall project scope
  • Identify and solve problems using analysis, experience, and judgment

    The team

    Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

    The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.



    • 2+ years of technology consulting or other relevant industry experience
    • Limited Sponsorship may be available
    • Ability to travel 20% - 50% on average, based on the work you do and the clients and industries/sectors you serve

      • Prior professional services or federal consulting experience
      • Salesforce Admin Certification
      • Knowledge and exposure to Lightning, Lightning Web Components, Apex, OOTB Components
      • Experience working with teams to deliver in Agile project environments
      • Strong problem solving and troubleshooting skills with experience exercising mature judgment
      • Experience contributing to a major Salesforce project from discovery to go-live
      • Ability to gather functional requirements, document them in user stories, and ensure correct configuration
      • Ability to work closely with the client members of the team and SMEs
      • Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
      • Ability to perform functional testing and create product roadmap

Keywords: Deloitte, Trenton , Salesforce Business Analyst, Professions , Princeton, New Jersey

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