Salesforce Business Analyst
Company: Construction Specialties
Location: Princeton
Posted on: June 25, 2022
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Job Description:
Description: Construction Specialties, Inc. Founded in 1948,
Construction Specialties (CS) is a specialty building products
manufacturer. CS provides solutions to building challenges that
architects, designers, building owners, facility managers, and
contractors face every day. Since inventing the first extruded
louver, CS has become a global leader in all our product
categories. Our products are a part of some of the most iconic
buildings around the world-from the world's tallest tower, Burj
Khalifa in Dubai, to the Oculus at the World Trade Center Transit
Hub in Manhattan. If you want to work in an inspiring atmosphere
and collaborate with customers and colleagues to solve challenges,
we're the right place for you. CS/: Making Buildings Better - SCOPE
OF POSITION/: - The Salesforce Business Analyst is responsible for
analyzing the North America sales teams' realignment requests,
acting as liaison to our CRM team on sales automation issues and
requests, developing distribution capability for promotional
materials, designing and maintaining sales reports, and evaluating,
along with IT team, third-party solutions for appropriate sales
operations functions. ESSENTIAL DUTIES AND RESPONSIBILITIES/: To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions,
including but not necessarily limited to the following/: - Manages
on-boarding of sales team members; serves as point of contact for
all salespeople reporting system issues including requests
submitted via the IT ticketing system. Ensures representatives are
set up properly for quoting, etc. Collaborates with our sales teams
to ensure proper usage of our CRM Handles password reset requests,
establishes permission requests, etc. Assists with documenting
business requirements & specifications for Salesforce applications
Participate, lead, and partner with IT on requirement gathering
sessions with cross functional teams to understand business
processes and key requirements for the CS Salesforce Application
Participate and lead user acceptance testing and planning Partner
with the Salesforce IT team on new enhancements, break/fix items
and future state deliverables; streamlining and improving business
processes for key users. Communicate with key stakeholders on
status of projects Analyze and review requirements and partner with
IT to implement solutions accordingly Identify Salesforce process
improvements and partner with key stakeholders to optimize business
processes. Develops training content and performs salesforce new
rep sales training to support the CS Learning Center; and ongoing
to current users as changes are made in the sales tools Uses
internal reports and resources to help with representative with
commission inquiries Ensures that all CRM users are entering data
consistently to ensure data quality, reduction in duplicate data
creation, cleaning of duplicate data, transparency and continuity.
- Maintains project tracking reports sales reports - dashboards and
designs new reports as required Provides sales forecasting project
tracking pipeline and business performance review; establishing
high levels of quality, accuracy, and consistency. Establishes and
maintains Top Opportunity project tracking reports for all
representatives and Specification Sales Managers (Top 20 in Design
Stage and Top 20 in Bid Track & Close Stages). - Maintains
dashboards on both Basis of Design Specifications as well as win
rates (both in dollar value and % win vs lost projects). -Provide
monthly update on KPIs (working with Sales Teams/Sales Analytics)
Perform analysis activities for sales operations and support the
field sales organization with timely and accurate sales and
business processes and analysis. Attends Sales training meetings
(local, regional & national meetings) as needed Communicate
regularly with key users to support them in their role and provide
information and training on new features and functionality to
increase and retain adoption. - Provide communication to end-users
on deployment of fixes/changes to sales platform. Work closely with
business users and reps to provide day to day operational support.
- Troubleshoot user issues and assist in maintaining the integrity
of the data. Supplies support to Oracle and Salesforce Integration
Creates and trains users on all SOPs related to Salesforce Leads
and manages customer MDM (Master Data Management) Pulls data from
ERP and Marketing Automations software for reporting and
communication purposes Participates in the CS Global Salesforce
Steering committee to identify best usage/practices and process
improvement for CRM utilization; works directly with the
sub-committees and works closely with the salesforce team to submit
all changes needed through the IT ticketing system for the team
Helps to modernize Sales BI and Analytic capabilities Assumes
related responsibilities or other duties as required - -
Qualification: KNOWLEDGE/ SKILLS/ EXPERIENCE/ EDUCATION/: (Minimum
Education and/or Experience required) 4-year degree desirable 3
years of sales or operations experience Knowledge of the
construction process a plus Deep knowledge of Salesforce platform &
capabilities; Sales Lighting experience a plus Self-motivated, high
energy Solution driven Positive attitude Ability to work within a
collaborative, team-oriented environment Organized, accurate, and
comfortable collaborating with other departments Solid written and
verbal communication skills Proficient with MS Office Suite
Understanding of sales, marketing and other business processes
Knowledge of Marketo integration (Marketing Automation Software)
into Salesforce Salesforce Administration Certification preferred
SUPERVISORY RESPONSIBILITIES /: Yes (Sales Support Assistant)
#MSNPD
Keywords: Construction Specialties, Trenton , Salesforce Business Analyst, Professions , Princeton, New Jersey
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