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Field Service Technician II

Company: Trane Technologies
Location: Trenton
Posted on: August 7, 2022

Job Description:

At - and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Job Summary---Provide prompt and accurate technical support, ensuring a high level of customer satisfaction and adherence to Service Level Agreements (SLAs).**2nd Shift**Responsibilities:

  • Perform desk-side Windows OS -workstation support in a networked office environment. Supporting or performing MS O365 -and Outlook configuration and troubleshooting; software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes.
  • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required. Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements.Education/Experience:
    • Bachelor's degree in related technical field or equivalent education/experience.
    • Certifications to include A+, Security +, Net+, Microsoft, and Dell preferred.
    • 4+ years of experience providing customer support for Windows 10 and MS O365 in -a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting.
    • 3 years of experience supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as ServiceNow) and the ability to track and document actions taken.Skills and Competencies:
      • Ability to demonstrate outstanding customer service skills.
      • Strong oral and written communications skills.
      • Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
      • Ability to diagnose and troubleshoot workstation, application, peripheral, TCP/IP, and/or printer problems.
      • Ability to demonstrate strong organizational skills and the ability to follow documentation procedures.
      • Must be able to lift and carry computers (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers.We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Keywords: Trane Technologies, Trenton , Field Service Technician II, Professions , Trenton, New Jersey

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