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Dispatcher/Customer Service Representative

Location: Trenton
Posted on: November 25, 2022

Job Description:

We are currently recruiting for an experienced and reliable dispatcher to act as our company's first point of contact for emergency and non-emergency calls. In this position, you will be in charge of scheduling new appointments, monitoring routes, transferring messages, and general customer service calls.To excel in this position, all candidates must be able to multi-task with little to no supervision. In addition to being an excellent communicator, the ideal candidate will also demonstrate superb organizational and interpersonal skills. This person is willing to follow the protocol introduced during company training. Requirements: High school diploma or equivalent qualification is required. A minimum of 2 years experience in a similar role. Willing to learn processes and procedures. Excellent communication and interpersonal skills. Proficient in MS Office with proven experience in data entry. Ability to work well under pressure. Fast typing with experience in data entry Proficient in English (oral and written) Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgment and critical thinking Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders Prioritize calls according to urgency and importance Monitor the route and status of technicians to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles, and requirements Essential Requirements Proven experience as a dispatcher or relevant position Notate all exchanges with customers and warranty company representatives (_very important_)Job Type: Full-timePay: $27,040.00 - $33,280.00 per yearBenefits: Dental insurance Flexible schedule Health insurance Vision insuranceSchedule: Monday to FridayAbility to commute/relocate: Trenton, NJ 08610: Reliably commute or planning to relocate before starting work (Required)Experience: Dispatching: 1 year (Preferred)Work Location: One location

Keywords: TK MECHANICAL, Trenton , Dispatcher/Customer Service Representative, Professions , Trenton, New Jersey

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