Level 2 Technician
Company: eXcell
Location: Princeton
Posted on: January 25, 2023
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Job Description:
has been staffing IT professionals at the top Fortune 100
companies for over two decades. Whether you are looking for a
lower-level IT position or a high-level executive position, we are
here to help you find the right opportunity.
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Our client is currently in need of a Level 2 Technician to join
their team onsite in Princeton, NJ.
Scope of Activity and Responsibilities:
Address user incident tickets regarding hardware, software and
networking(VPN / LAN)
Perform application installation on user devices and install
computer -peripherals(printer / scanner / AV equipment etc), as per
ServiceNow ticket request
Troubleshoot issues and diagnose problems for devices / laptops
Guide users with step-by-step instructions for resolution of issues
/ requests
Conduct remote troubleshooting
Perform OS imaging of laptop / desktop for deployment
Perform OS patching on end user devices
Update tickets and record technical issues and solutions in ITSM
tool
Escalate unresolved issues to the next level of support
personnel
Attend technical calls related to user device issues
Assist in creation of technical documentation and manuals
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Required Skills and Qualifications:
Minimum 7+ years of experience in the IT Industry
Minimum 5+ years of relevant experience pertaining to WorkPlace
Services technologies
Graduate in Engineering or Bachelor of Science in Computer Science
or relevant field
Microsoft certified engineer preferred
Proven work experience as a Desktop Support Engineer, Technical
Support Engineer or similar role
Hands-on experience with Windows / Mac OS environments
Working knowledge of office automation products ( MS Office ) and
computer peripherals, like printers and scanners
Good knowledge on MS Intune and OS image deployment
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear
instructions
Excellent problem-solving and multitasking skills
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Full COVID-19 vaccination may be required.
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W2 only, no Corp to Corp. We are unable to sponsor H1B visas at
this time. **--- Supports Equal Employment Opportunity** ---, a
division of CompuCom - Systems, Inc., a global company
headquartered in Bellevue, Washington, provides IT staffing
services and solutions to Fortune 1000 companies as well as small
and medium business. For more information, visit -.
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Keywords: eXcell, Trenton , Level 2 Technician, Professions , Princeton, New Jersey
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here to apply!
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