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Level 2 Technician

Company: eXcell
Location: Princeton
Posted on: January 25, 2023

Job Description:

has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

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Our client is currently in need of a Level 2 Technician to join their team onsite in Princeton, NJ.



Scope of Activity and Responsibilities:



  • Address user incident tickets regarding hardware, software and networking(VPN / LAN)


  • Perform application installation on user devices and install computer -peripherals(printer / scanner / AV equipment etc), as per ServiceNow ticket request


  • Troubleshoot issues and diagnose problems for devices / laptops


  • Guide users with step-by-step instructions for resolution of issues / requests


  • Conduct remote troubleshooting


  • Perform OS imaging of laptop / desktop for deployment


  • Perform OS patching on end user devices


  • Update tickets and record technical issues and solutions in ITSM tool


  • Escalate unresolved issues to the next level of support personnel


  • Attend technical calls related to user device issues


  • Assist in creation of technical documentation and manuals



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    Required Skills and Qualifications:



    • Minimum 7+ years of experience in the IT Industry


    • Minimum 5+ years of relevant experience pertaining to WorkPlace Services technologies


    • Graduate in Engineering or Bachelor of Science in Computer Science or relevant field


    • Microsoft certified engineer preferred


    • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role


    • Hands-on experience with Windows / Mac OS environments


    • Working knowledge of office automation products ( MS Office ) and computer peripherals, like printers and scanners


    • Good knowledge on MS Intune and OS image deployment


    • Knowledge of network security practices and anti-virus programs


    • Ability to perform remote troubleshooting and provide clear instructions


    • Excellent problem-solving and multitasking skills





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      Full COVID-19 vaccination may be required.

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      W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **--- Supports Equal Employment Opportunity** ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit -.

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Keywords: eXcell, Trenton , Level 2 Technician, Professions , Princeton, New Jersey

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