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Level 2 Technician

Company: eXcell
Location: Princeton
Posted on: January 25, 2023

Job Description:

has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.


Our client is currently in need of a Level 2 Technician to join their team onsite in Princeton, NJ.

Scope of Activity and Responsibilities:

  • Address user incident tickets regarding hardware, software and networking(VPN / LAN)

  • Perform application installation on user devices and install computer -peripherals(printer / scanner / AV equipment etc), as per ServiceNow ticket request

  • Troubleshoot issues and diagnose problems for devices / laptops

  • Guide users with step-by-step instructions for resolution of issues / requests

  • Conduct remote troubleshooting

  • Perform OS imaging of laptop / desktop for deployment

  • Perform OS patching on end user devices

  • Update tickets and record technical issues and solutions in ITSM tool

  • Escalate unresolved issues to the next level of support personnel

  • Attend technical calls related to user device issues

  • Assist in creation of technical documentation and manuals


    Required Skills and Qualifications:

    • Minimum 7+ years of experience in the IT Industry

    • Minimum 5+ years of relevant experience pertaining to WorkPlace Services technologies

    • Graduate in Engineering or Bachelor of Science in Computer Science or relevant field

    • Microsoft certified engineer preferred

    • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

    • Hands-on experience with Windows / Mac OS environments

    • Working knowledge of office automation products ( MS Office ) and computer peripherals, like printers and scanners

    • Good knowledge on MS Intune and OS image deployment

    • Knowledge of network security practices and anti-virus programs

    • Ability to perform remote troubleshooting and provide clear instructions

    • Excellent problem-solving and multitasking skills


      Full COVID-19 vaccination may be required.


      W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **--- Supports Equal Employment Opportunity** ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit -.


Keywords: eXcell, Trenton , Level 2 Technician, Professions , Princeton, New Jersey

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