Level 2 Technician

Company: eXcell
Location: Princeton
Posted on: January 25, 2023

Job Description:

has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

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Our client is currently in need of a Level 2 Technician to join their team onsite in Princeton, NJ.



Scope of Activity and Responsibilities:

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  Address user incident tickets regarding hardware, software and networking(VPN / LAN)
  
  
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  Perform application installation on user devices and install computer -peripherals(printer / scanner / AV equipment etc), as per ServiceNow ticket request
  
  
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  Troubleshoot issues and diagnose problems for devices / laptops
  
  
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  Guide users with step-by-step instructions for resolution of issues / requests
  
  
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  Conduct remote troubleshooting
  
  
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  Perform OS imaging of laptop / desktop for deployment
  
  
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  Perform OS patching on end user devices
  
  
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  Update tickets and record technical issues and solutions in ITSM tool
  
  
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  Escalate unresolved issues to the next level of support personnel
  
  
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  Attend technical calls related to user device issues
  
  
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  Assist in creation of technical documentation and manuals
  
  
  
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  Required Skills and Qualifications:
  
  
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    Minimum 7+ years of experience in the IT Industry
    
    
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    Minimum 5+ years of relevant experience pertaining to WorkPlace Services technologies
    
    
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    Graduate in Engineering or Bachelor of Science in Computer Science or relevant field
    
    
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    Microsoft certified engineer preferred
    
    
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    Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
    
    
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    Hands-on experience with Windows / Mac OS environments
    
    
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    Working knowledge of office automation products ( MS Office ) and computer peripherals, like printers and scanners
    
    
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    Good knowledge on MS Intune and OS image deployment
    
    
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    Knowledge of network security practices and anti-virus programs
    
    
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    Ability to perform remote troubleshooting and provide clear instructions
    
    
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    Excellent problem-solving and multitasking skills
    
    
    
    
    
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    Full COVID-19 vaccination may be required.
    
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    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **--- Supports Equal Employment Opportunity** ---, a division of CompuCom - Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit -.
    
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Keywords: eXcell, Trenton , Level 2 Technician, Professions , Princeton, New Jersey