CRM Business Analyst

Company: eTeam
Location: Bridgewater
Posted on: March 16, 2023

Job Description:

Job Description

• At least 8 years of CRM experience preferably with SFDC-based CRM solutions, minimum 5 years working in Client.com ecosystem
• Strong knowledge of Life Science (Pharma) Sales Business and Sales Operations Processes, Validation Processes
• Strong teamwork skills with the ability to work in a cross-functional, global team
• Experience driving change initiatives in a service environment
• Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the teams job function, using templates and technology to improve efficiency
• Function as SME for team on Client.com administration and configuration, integration capabilities across product suites, real-world Client automation, base Client functionality, and industry business processes
• Lead on support and service issues, strategy, and approach
• Remain aware of new product developments providing input and tactical direction to the business on customer service and support challenges
• Ensure high quality, up-to-date documentation exists for all service arrangements
• Prepare/engage/manage reporting of key team metrics, customer technical summaries, customer dashboards
• Collaborate with internal and external stakeholders
• Propose creativity and innovative technical solutions to customer problems
• Ability to articulate scalable CRM solutions to both business and technical stakeholders, including customer Client development and product management teams
• Define, organize, prioritize, and document new or changing customer CRM requirements, working with the customers business stakeholders
• Work with team to gain agreement with the customers business stakeholders on prioritization of changes and proposed timing of change order request
• Proficiency in SFDC implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management, CLM management, Co-Browse and Approved Email etc.
• Experience in developing Apex Classes, Apex Triggers, Batch Apex and Process Builder
• Experience in large data migrations using SF Data Loader and Export/Import Client utilities SFDC Admin or PD1 certification required

Keywords: eTeam, Trenton , CRM Business Analyst, Professions , Bridgewater, New Jersey