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IT Technician

Company: NetFire
Location: Bridgewater
Posted on: March 17, 2023

Job Description:

Job Description Description: About NetFire: NetFire is a managed cloud service provider that furnishes end-to-end technology solutions to clients of any size. We pride ourselves on building high quality products and services and engineering innovative solutions to meet our clients' challenges. Hosting in the NetFire Cloud offers superior performance, reliability, and support compared to even our largest competitors. About this Job: This position is primarily focused on providing support and performing technical tasks for small to medium sized businesses in the tri-state area. This position involves both remote and on-site work. Remote work will consist of providing help desk support to our clients and servicing installation and change requests for our various services. On-site work will involve commuting to our data center location in Bridgewater NJ, and also to our client locations using a company-provided service vehicle. We only support devices and services that our company provides to our clients. We focus on providing a premium service and will provide extensive training and documentation for our various service offerings. Responsibilities:

  • Provide customer support remotely and in-person.
  • Build strong relationships with customers through frequent communication and anticipate their needs
  • Visit customer sites to provision new services, diagnose and repair issues, and observe and assess existing or potential issues and needs.
  • Install computers with docking stations, phones, monitors, printers, networking devices, servers all provided by NetFire.
  • Maintain inventory of NetFire owned hardware including products on lease to customers.
  • Assist in managing the logistics of our warehouse and data center facilities including shipping and receiving packages to and from vendors, customers, and third parties.
  • Oversee tracking of incoming and outgoing shipments and tracking RMAs/returns to vendors and suppliers. Benefits:
    • Full time salary position
    • Benefits package that includes Health, Dental, Vision, LTD and Life Insurance
    • 401k with company matching
    • Great opportunity for growth
    • Start-up culture
    • Work among highly skilled and talented professionals who are willing to provide extensive training
    • Professional training and certifications encouraged and provided
    • Learn a professional trade and build a career Requirements: Education: High School diploma or equivalent. Degree in IT-related field and/or certifications are a bonus but not required. Experience:
      • This is an entry-level position and professional experience is not a requirement. However, a positive attitude and a desire to build a career in this field is!
      • Must have a strong interest in technology.
      • Previous customer service experience is a plus.
      • Previous employment at a technology company is a plus.
      • Previous inventory and warehousing experience is a plus.
      • Completed certifications are a plus.
      • Must have a good understanding of the following IT-related subjects: - Operating Systems (in this order of importance) 1. Windows 10 2. Windows Server 3. Mac OS & iOS 4. Linux (Debian and/or RHEL-based distros) - Software and ecosystems - Microsoft 365 - Google Workspace - Microsoft Active Directory - Basic small office networking knowledge - Dynamic and static IP addressing - Experience with Ubiquiti UniFi is a plus.
        • Basic understanding of VoIP phone systems. Experience with 3CX phone system is a plus.
        • Basic understanding of IP-based CCTV surveillance camera systems. Experience with Avigilon and/or Verkada is a plus.
        • Basic understanding of printers; be able to install a basic networked printer. Necessary Skills:
          • Able to work independently and be a team player.
          • Able to communicate effectively and efficiently.
          • Detailed oriented and well organized.
          • Must be able to interact positively with coworkers and customers.
          • Must have strong written and verbal skills and be able to write technical documentation.
          • Handy with tools.
          • Must have a clean and valid driver's license.
          • Must be able to lift at least 50 lbs. by Jobble

Keywords: NetFire, Trenton , IT Technician, Professions , Bridgewater, New Jersey

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