NJATCSU Business Analyst 4 - HelpDesk - New Resource

Company: Comptech Associates Inc.
Location: Trenton
Posted on: March 18, 2023

Job Description:

Job title: Business Analyst 4 - HelpDesk - New Resource
Location: Trenton, NJ
Duration: 6 months

Job description
Need a Business Analysis with Analysis, testing and customer service experience to work in a Helpdesk support role.

Note: This is a Hybrid role. The Selected Resource will be required to work onsite Tuesday & Thursday every week.

The Business Analysis 4 serves as a business analyst/helpdesk support for projects involving critical data processing systems for the Client Relevant work experience: 3 to 5 years.

Responsibilities:
The BA will be responsible for the support of various Client applications.
- The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.

- The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.

Skills required:

- Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
- Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
- Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
- Good communication skills required.
- 4 year college degree or equivalent study required.

Keywords: Comptech Associates Inc., Trenton , NJATCSU Business Analyst 4 - HelpDesk - New Resource, Professions , Trenton, New Jersey