Senior ServiceNow Business Analyst

Company: Capgemini
Location: Bridgewater
Posted on: March 19, 2023

Job Description:

About Capgemini With 333,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of ---16 billion. About Infrastructure Services The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers. Visit us at www.capgemini.com . People matter, results count. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini What You Bring: Required: Responsibilities: Service Management Transformation ---Participates in design, test and transition Service Management and Service Integration solutions within the Now Platform ---Performs thorough data analysis, while engaged in migration projects, in order to provide requirements for developers enabling configuration and customisation ---Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams ---Designs and execute E2E trainings and UAT. Service Management Implementations ---Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers, ---Captures customer's and service providers' requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers. Service Management Remediation ---Assisting Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform. Qualifications - External What You Bring: Required: Experience in IT Service Management design, transition or operations processes ---Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform Specifically looking for ServiceNow PPM ---Understanding Scrum Methodology ---Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision ---Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members ---Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts, ---Decompose high-level information into details, ---Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members ---Use of industry recognized technologies in order to facilitate work environment ---Demonstrate experience in communicating across all levels of an organization, at the most senior levels Certifications required ---ITIL Foundation+ ---COBIT, VeriSM, IT4IT, Lean IT (desirable). ---Scrum certified (desirable) ---ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications What we offer: Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $88,000 - $156,000. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. . Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Keywords: Capgemini, Trenton , Senior ServiceNow Business Analyst, Professions , Bridgewater, New Jersey