Client Technical Analyst I

Company: ZINNIA
Location: Bridgewater
Posted on: March 19, 2023

Job Description:

WHO WE ARE: Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we're not new to insurance. We're L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We're Zinnia. And we're Open. Join us, and experience Life, More Open. WHO YOU ARE: The Client Technical Analyst (CTA) will provide technical support and advice to the Client Operations Analyst, Service Managers and Operational Leads on systems issues in both production support and development of new processes/support. CTA's will report escalated Operational and Production incident items directly to the External client; and provide assistance to our Internal teams in the mitigation and resolution of issues. Client Technical Analysts are liaisons between Information Technology, Finance, Operations, External clients etc. and are responsible for facilitating the flow of information between departments. WHAT YOU'LL DO: * Completing research and providing analysis as needed to support Management in decision making * Developing and executing proposed business and technical solutions * Drive resolution of production issues * Assist in the research and investigation of escalated production issues and engage teams for resolution * Assist in identifying, developing and executing continuous improvement opportunities * Facilitating business needs and priority identification * Track incidents through completion while providing regular updates to both internal and external customers * Document business impact, research and resolution steps and long term preventative measures via incident reports * Provide regular severity updates to Senior leadership, Others * Flexibility in work schedule including regular participation in an On-Call rotation WHAT YOU'LL NEED: * A bachelor's degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development * Basic knowledge of SQL, client/server, and network environments * Advanced Microsoft PC software experience (i.e., Excel, Word) * Strong written, oral and interpersonal communication skills * Customer service skills with strong relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs * 1-3+ years' work experience or an education in systems or quantitative analysis and business solutions development required * Willingness to develop industry-related knowledge BONUS POINTS: * 2-4+ years' experience in Annuity, mutual funds, financial services, or life insurance work experience preferred * Experience in project management preferred WHAT'S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We're looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Keywords: ZINNIA, Trenton , Client Technical Analyst I, Professions , Bridgewater, New Jersey