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Help Desk Technician

Company: Crescens Inc.
Location: Trenton
Posted on: March 20, 2023

Job Description:

Job title : Help Desk Technician
Location: Trenton, NJ (Hybrid)
Duration : 6+ months
Type : Contract

Job Description:

  • Note: Work is On-site with Potential for 1 day remote. Interview will be Remote. Client is currently seeking an individual to work and support the ITO desktop, laptop, mobile and server environments. This work will include deploying new computers and mobile devices. Technologies that this position will be working with will include the following: MS Office 365; OneDrive; MS Endpoint Configuration Manager; Windows 10; Defender ATP Anti-Virus; Windows Server 2016,2019; Group Policy; Active Directory; Dell PC & Laptop support; Apple iPad; MS Surface; Client MFP & Laser Printers. EXAMPLE OF DUTIES: The selected candidate will be actively involved with the design, support, and long-term future of Client projects and initiatives such as the following: " Answer helpdesk calls and provide Tier I and II support, including basic system malfunctions up to and including full system replacements " Collect and analyze data to identify potential security violations, including ensuring compliance with technology/data security policies and procedures
  • Configure and deploy client workstations and associated operating systems and applications software " Configure and support wireless/mobile devices, for example, smartphones, tablets, and data terminals, including all iOS and Android Mobile Devices " Help verify new statewide software packages and system images work as proposed/designed " Receive and inventory new equipment and prepare used equipment for surplus disposal " Apply and grant permissions on approved system access requests " Effective written and verbal communication skills " Basic printer repair
  • Office 365 troubleshooting " Video conferencing troubleshooting. " Android phone configuration " Other related duties as required Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Significant ingenuity and flexibility is expected. Requires a bachelor's degree. RELEVANT WORK EXPERIENCE: 2 to 5 yrs.

    Required Skills

    • Windows 10
    • Windows imaging using SCCM
    • Group Policy
    • Desktop support and troubleshooting
    • Phone support and setup (Android OS)
    • Office 365 support
    • Basic Printer Repair
    • Office 365 troubleshooting
    • Video Conferencing trouble Shooting
    • Android phone configuration
    • 2 year degree or equivalent technical experience

Keywords: Crescens Inc., Trenton , Help Desk Technician, Professions , Trenton, New Jersey

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