Help Desk Technician
Company: Crescens Inc.
Location: Trenton
Posted on: March 20, 2023
Job Description:
Job title : Help Desk Technician
Location: Trenton, NJ (Hybrid)
Duration : 6+ months
Type : Contract
Job Description:
- Note: Work is On-site with Potential for 1 day remote.
Interview will be Remote. Client is currently seeking an individual
to work and support the ITO desktop, laptop, mobile and server
environments. This work will include deploying new computers and
mobile devices. Technologies that this position will be working
with will include the following: MS Office 365; OneDrive; MS
Endpoint Configuration Manager; Windows 10; Defender ATP
Anti-Virus; Windows Server 2016,2019; Group Policy; Active
Directory; Dell PC & Laptop support; Apple iPad; MS Surface; Client
MFP & Laser Printers. EXAMPLE OF DUTIES: The selected candidate
will be actively involved with the design, support, and long-term
future of Client projects and initiatives such as the following: "
Answer helpdesk calls and provide Tier I and II support, including
basic system malfunctions up to and including full system
replacements " Collect and analyze data to identify potential
security violations, including ensuring compliance with
technology/data security policies and procedures
- Configure and deploy client workstations and associated
operating systems and applications software " Configure and support
wireless/mobile devices, for example, smartphones, tablets, and
data terminals, including all iOS and Android Mobile Devices " Help
verify new statewide software packages and system images work as
proposed/designed " Receive and inventory new equipment and prepare
used equipment for surplus disposal " Apply and grant permissions
on approved system access requests " Effective written and verbal
communication skills " Basic printer repair
- Office 365 troubleshooting " Video conferencing
troubleshooting. " Android phone configuration " Other related
duties as required Oversees timely delivery of quality technical
support to internal and external customers. Manages help desk
personnel and develops policies and procedures governing how to
troubleshoot IT issues, including identification, documentation,
distribution and resolution. May assess new products or services
and suggest enhancements to senior management. Relies on extensive
knowledge and professional discretion to achieve goals. Significant
ingenuity and flexibility is expected. Requires a bachelor's
degree. RELEVANT WORK EXPERIENCE: 2 to 5 yrs.
Required Skills
- Windows 10
- Windows imaging using SCCM
- Group Policy
- Desktop support and troubleshooting
- Phone support and setup (Android OS)
- Office 365 support
- Basic Printer Repair
- Office 365 troubleshooting
- Video Conferencing trouble Shooting
- Android phone configuration
- 2 year degree or equivalent technical experience
Keywords: Crescens Inc., Trenton , Help Desk Technician, Professions , Trenton, New Jersey
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