Process Improvement Analyst
Company: Diverse Lynx
Location: Princeton
Posted on: May 28, 2023
Job Description:
Title: Process Improvement Analyst
Duration: Long term contract, possible right to hire
Location: 6277 Sea Harbor Dr., Orlando, FL (Onsite from day 1 with
hybrid schedule)
Job description:
- UAT
- Experience with Jira/Agile
- Strong communication skills
- High attention to detail
- Lots of testing is involved in this role
Responsibilities include, but are not limited to:
- Support the CRM team with the systems customer support
process
- Track and improve key performance and system adoption
metrics
- Effectively communicate with clients, peers, and
leaders
- Support product launches, development, and testing; ensuring
that the product works as designed and that user adoption is as
intended
- Collaborate with internal support teams to identify and
implement workflow gaps and areas for process improvement
opportunities
- Write detailed requirements for new features, enhancements, and
defects
- Assess complex business problems and processes to identify
actionable opportunities for improvement
- Review and document current and future-state of processes
Minimum Requirements and Qualifications:
Education:
- BA/BS Marketing, Business, Computer Science or Engineering.
Technical undergraduate education with business/product management
professional experience will be considered
Knowledge and skills :
- Ability to prioritize and manage multiple assignments
simultaneously
- Demonstrated written and verbal communication skills with the
ability to develop and articulate actionable, fact-based, insights,
and recommendations.
- Demonstrated problem-solving, reporting, and critical thinking
skills recommend original and productive ideas
- Demonstrated interpersonal skills, including the ability to
partner with others and deal effectively with multiple projects and
changing priorities
- Strong time and project schedule management skills required to
consistently meet deadlines and ensure preparedness for launch or
implementation of products, services, or initiatives
- Ability to create process flows and identify process gaps
Technical Skills:
- Proficiency in use of MS Office Applications (PowerPoint,
Excel, Word)
- Reporting/statistical tools (Tableau, Microsoft BI)
- Experience with Agile software development methodology
- Atlassian project management tools (Jira, Confluence, etc.)
Job Experience:
- Minimum one (1) year of experience in business consulting,
process/business improvement, or industrial engineering
PREFERRED SKILLS AND EXPERIENCE:
- CRM system knowledge (e.g., Salesforce, Microsoft Dynamics
CRM)
- Experience writing user stories
- At least 1 year of experience translating business strategy and
analysis into consumer facing digital products
Diverse Lynx LLC is an Equal Employment Opportunity employer. All
qualified applicants will receive due consideration for employment
without any discrimination. All applicants will be evaluated solely
on the basis of their ability, competence and their proven
capability to perform the functions outlined in the corresponding
role. We promote and support a diverse workforce across all levels
in the company.
Keywords: Diverse Lynx, Trenton , Process Improvement Analyst, Professions , Princeton, New Jersey
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