Process Improvement Analyst

Company: Diverse Lynx
Location: Princeton
Posted on: May 28, 2023

Job Description:

Title: Process Improvement Analyst
Duration: Long term contract, possible right to hire
Location: 6277 Sea Harbor Dr., Orlando, FL (Onsite from day 1 with hybrid schedule)

Job description:

• 
  
• UAT
  
• Experience with Jira/Agile
  
• Strong communication skills
  
• High attention to detail
  
• Lots of testing is involved in this role
  
  
  Responsibilities include, but are not limited to:
  
  
  • 
    
  • Support the CRM team with the systems customer support process
    
  • Track and improve key performance and system adoption metrics
    
  • Effectively communicate with clients, peers, and leaders
    
  • Support product launches, development, and testing; ensuring that the product works as designed and that user adoption is as intended
    
  • Collaborate with internal support teams to identify and implement workflow gaps and areas for process improvement opportunities
    
  • Write detailed requirements for new features, enhancements, and defects
    
  • Assess complex business problems and processes to identify actionable opportunities for improvement
    
  • Review and document current and future-state of processes
    
    
    Minimum Requirements and Qualifications:
    
    Education:
    
    
    • 
      
    • BA/BS Marketing, Business, Computer Science or Engineering. Technical undergraduate education with business/product management professional experience will be considered
      
      
      Knowledge and skills :
      
      
      • 
        
      • Ability to prioritize and manage multiple assignments simultaneously
        
      • Demonstrated written and verbal communication skills with the ability to develop and articulate actionable, fact-based, insights, and recommendations.
        
      • Demonstrated problem-solving, reporting, and critical thinking skills recommend original and productive ideas
        
      • Demonstrated interpersonal skills, including the ability to partner with others and deal effectively with multiple projects and changing priorities
        
      • Strong time and project schedule management skills required to consistently meet deadlines and ensure preparedness for launch or implementation of products, services, or initiatives
        
      • Ability to create process flows and identify process gaps
        
        
        Technical Skills:
        
        
        • 
          
        • Proficiency in use of MS Office Applications (PowerPoint, Excel, Word)
          
        • Reporting/statistical tools (Tableau, Microsoft BI)
          
        • Experience with Agile software development methodology
          
        • Atlassian project management tools (Jira, Confluence, etc.)
          
          
          Job Experience:
          
          
          • 
            
          • Minimum one (1) year of experience in business consulting, process/business improvement, or industrial engineering
            
            
            PREFERRED SKILLS AND EXPERIENCE:
            
            
            • 
              
            • CRM system knowledge (e.g., Salesforce, Microsoft Dynamics CRM)
              
            • Experience writing user stories
              
            • At least 1 year of experience translating business strategy and analysis into consumer facing digital products
              
              
              
              
              
              
              
              
              
              
              
              Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
              
              
              

Keywords: Diverse Lynx, Trenton , Process Improvement Analyst, Professions , Princeton, New Jersey