Network Engineer, Technical Consultant - Washington DC Area (DC/VA/MD/DE)
Company: Philips
Location: Trenton
Posted on: April 18, 2024
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Job Description:
The Network Engineer, Technical Consultant (Patient Monitoring)
provides pre and post-sale technical support of Philips patient
monitoring solutions in their specialized assigned domain
(Routing/Switching) through consultation, configuration,
implementation, troubleshooting, and maintenance. They will make up
the local technical service teams to implement patient monitoring
solutions and engage customer IT specialist to complete
configurations, enhancements, and knowledge transfer to the
associated customer specialist.
Your role:
Providing professional level Routing & Switching consultation to
customer's pre and post-sale.
Apply industry standard practices and Philips standard
implementation to all customers who choose Philips solutions.
Delivery of consultative services within the assigned domain of the
resource and the ability to act as the subject matter expert when
required by a customer during the appropriate point of an
implementation or troubleshooting event.
Consult with healthcare institutions to ensure successful
integration of solutions into the customer IT environment.
Act as subject matter expert for complex IT concepts within the
specialization for the local implementation teams to ensure
complete solution delivery
Collaborate across functions to achieve overall business
objectives
Deploys and/or integrates software solutions within the purview of
the associated domain for complex IT solutions which carry
proprietary real-time life critical data and are required to
reliably output to hospital IT environments
Resolves technical issues and offers proactive technical
support
Documents solutions to ensure support teams and other consultants
can participate in support and onward development
Practices strong configuration management and version control
Is a key member of the implementation project and/or support team;
fosters collaboration through sharing experiences, information,
perspectives, skills and expertise
Drives continuous improvements of our implementation methodology
and service offerings based on customer feedback
You're the right fit if:
Associates degree preferred
3 years combination of customer service and technical experience,
preferably within Healthcare
Cisco certifications at the professional level with a preference
for CCNP-Enterprise and Microsoft certifications
Technical skills including servers, wireless, Security, or routing
and switching.
The ability to translate customer specifications and existing
infrastructure working patient monitoring solutions.
Understanding of industry standard server, wireless, Security, or
routing and switching knowledge. Knowledge of Philips solutions
preferred.
Ability to translate technical information into usable working
knowledge across all levels, up to CXO.
Ability to travel up to 50% within the mid-atlantic zone (with the
business shifting to conducting as much virtual work as
possible).
US work authorization is a precondition of employment. The company
will not consider candidates who require sponsorship for a
work-authorized visa, now or in the future.
About Philips
We are a health technology company. We built our entire company
around the belief that every human matters, and we won't stop until
everybody everywhere has access to the quality healthcare that we
all deserve. Do the work of your life to help the lives of
others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If you're interested in this role and have many, but not all, of
the experiences needed, we encourage you to apply. You may still be
the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion
here.
#LI-Remote
#LI-PH1
It is the policy of Philips to provide equal employment and
advancement opportunities to all colleagues and applicants for
employment without regard to race, color, ethnicity, religion,
gender, pregnancy/childbirth, age, national origin, sexual
orientation, gender identity or expression, disability or perceived
disability, genetic information, citizenship, veteran or military
status or a person's relationship or association with a protected
veteran, including spouses and other family members, marital or
domestic partner status, or any other category protected by
federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse
workforce. In order to ensure reasonable accommodation for
individuals protected by Section 503 of the Rehabilitation Act of
1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I
of the Americans with Disabilities Act of 1990, applicants that
require accommodation in the job application process may contact
888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
Keywords: Philips, Trenton , Network Engineer, Technical Consultant - Washington DC Area (DC/VA/MD/DE), Professions , Trenton, New Jersey
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