Customer Service Representative

Company: Henkel
Location: Bridgewater
Posted on: May 6, 2021

Job Description:

HENKEL IS FOR THOSE WHO STEP UP. DO YOU? At Henkel, you can make a difference and craft your career. Thats why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us. YOUR ROLE

• Receives, edits and processes incoming customer orders and correspondence.
• Responsible for researching billing errors and invoice failures and creating credits/debits when necessary.
• Responsible for evaluating and processing returns and entering Customer Complaints.
• Inputs accurate customer records.
• Acts as company representative to customers through email and telephone and expected to act in a professional manner.
• Takes full responsibility and ownership of assigned accounts.
• Works independently with little supervision.
• Reviews, evaluates, and addresses customer inquiries in a thorough and timely manner.
• Oversees and validates team members' accuracy of customer records on SAP system.
• Performs job responsibilities under minimal supervision, requiring independent judgment, evaluation, and problem-solving skills.
• Recommends solutions to enhance/define/create value.
• Identifies and request cross-functional resources, such as supply chain functions, accounting, and manufacturing, to successfully address customer needs as appropriate
• Understands and follows operational procedures independently.
• Comprehends and can follow well defined and documented systems, related instructions, and operational procedures.
• Communicates effectively with customers in a clear and concise manner.
• Composes effective written correspondence with internal and external customers.
• Understands commonly utilized procedures in day to day relationships.
• Adapts and modifies procedures to meet customer requirements YOUR SKILLS
  • College Degree preferred
  • SAP Experience Preferred Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkels request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

Keywords: Henkel, Trenton , Customer Service Representative, Sales , Bridgewater, New Jersey