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Customer Service Representatives

Company: Collabera
Location: Trenton
Posted on: November 26, 2022

Job Description:

We Are Hiring for Customer service representative role in Hamilton, NJ Client: Business Service Providing GiantTitle: Customer Service RepresentativeLocation: Hamilton, NJDuration: 03 Months (possibility of extension or conversion)

Essential duties may include, but are not limited to:

  • Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
  • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in a customer service role.
  • Accurately document enrollment requests, status changes, complaints, and grievances
  • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
  • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
  • Provide clear, complete, accurate, and objective information based on full understanding of program requirements Required skills/abilities
    • Basic understanding of a call center environment in customer service role and quality monitoring processes.
    • Ability to establish and maintain effective working relationships with applicants, beneficiaries and co- workers.
    • Ability to problem solve through analysis and ongoing feedback.
    • Achieve results through knowledge, empathy, and commitment.
    • Ability to work with people of diverse backgrounds.

      Customer Service,Call Center,Administrative Assistant,Data Entry,Customer Service Representative

Keywords: Collabera, Trenton , Customer Service Representatives, Sales , Trenton, New Jersey

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