TrentonRecruiter Since 2001
the smart solution for Trenton jobs

Customer Service Representatives

Company: Collabera
Location: Trenton
Posted on: November 26, 2022

Job Description:

We Are Hiring for Customer service representative role in Hamilton, NJ Client: Business Service Providing GiantTitle: Customer Service RepresentativeLocation: Hamilton, NJDuration: 03 Months (possibility of extension or conversion)

Essential duties may include, but are not limited to:

  • Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
  • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in a customer service role.
  • Accurately document enrollment requests, status changes, complaints, and grievances
  • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
  • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
  • Provide clear, complete, accurate, and objective information based on full understanding of program requirements Required skills/abilities
    • Basic understanding of a call center environment in customer service role and quality monitoring processes.
    • Ability to establish and maintain effective working relationships with applicants, beneficiaries and co- workers.
    • Ability to problem solve through analysis and ongoing feedback.
    • Achieve results through knowledge, empathy, and commitment.
    • Ability to work with people of diverse backgrounds.

      Customer Service,Call Center,Administrative Assistant,Data Entry,Customer Service Representative

Keywords: Collabera, Trenton , Customer Service Representatives, Sales , Trenton, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Trenton RSS job feeds