Associate Patient Support Field Strategy and Operations Director

Company: Novo Nordisk
Location: Plainsboro
Posted on: October 30, 2025

Job Description:

About the Department Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight. We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results. We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us? The Position This position is responsible for managing and leading execution of the Patient Support Field Reimbursement teams across all NNI therapeutic areas. Responsibilities include delivering high-performing teams across designated therapeutic areas that lead to best-in-class field teams and defining capabilities and frameworks for patient support field teams. This role will oversee program operations, compliance, vendor contracts and relationship management. AD will drive collaboration and alignment amongst all cross-functional teams. Responsible for developing execution metrics including SBO’s, KPIs, and goals per TA. Partners compliantly with respective home office functions, including Commercial Strategy and Marketing, Insights & Analytics, privacy, compliance and legal. Relationships The position reports to the Director, Patient Solutions and Field Reimbursement. Closely partners closely with MAPA, marketing, sales, legal, enterprise insights, privacy and compliance. Participates in cross-functional TA launch planning and leads execution for each, including providing directions to managers responsible for execution within FRM territories. Responsible for representing all TA FRM activities and metrics. Essential Functions Management of vendor to include contracting, operational onboarding, training development, development of SBOs/KPIs, execution and oversight Partner with Director to implement and execute launch planning strategies, defines and drives NNI FRM field launch readiness, sets direction, goals, priorities and deliverables Responsible for POA deliverables, as well as overseeing development and execution of business plans. Align on meeting objectives with cross-functional partners Partners with marketing and internal stakeholders to coordinate and ensure appropriate execution and when appropriate, compliant coordination Close engagement with MAPA to understand access and reimbursement across the healthcare landscape for each TA and develop strategies for the field teams that drives utilization once treatment decision is made Ensures the execution of home office initiatives in support of field processes and technology Responsible for ensuring national communications are understood and executed locally Design and execute on field reimbursement, training and other initiatives to elevate provider engagement and execution Participate in pre-POA and POA meetings as needed Foster and inspire a collaborative, inclusive and high-performing team culture Utilize analytics and reporting dashboards to identify reimbursement issues with geographies across the US and collaborate closely with leadership from MAPA, sales and PSP to develop strategic solutions and action plans Multitask and prioritize across NNI patient support field teams for existing and new therapeutic areas and brands Physical Requirements 10% overnight travel required. Qualifications Bachelor’s degree in business or a related field. MBA or equivalent preferred 10 years of progressive patient support / brand management and/or sales/operations experience required High level of analytics and insight generation required; ability to navigate FRM/CRM portals and analyze data In depth knowledge of patient support programs, and experience collaborating with PSP vendor Experience managing vendor contracts and operational onboarding processes for contingent employees Agency/Vendor management experience required Ability to collaborate on cross-functional teams required Anticipates problems and roadblocks to avoid crisis management Must have proven track record of developing accurate short- and long-term business plans, results and follow-up Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes Ensures timely execution and follow-up. Meets deadlines Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process. The base compensation range for this position is $148,290 to $259,510. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health. Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations. If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Keywords: Novo Nordisk, Trenton , Associate Patient Support Field Strategy and Operations Director, Sales , Plainsboro, New Jersey