Problem Manager
Location: Princeton
Posted on: June 23, 2025
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Job Description:
Job Title: Problem Manager Location: Princeton, NJ (Hybrid)
Duration : Contract to Hire Description : Facilitate Root Cause
Analysis sessions with cross-functional teams. Recommend
preventative actions. Document complex issues with teams as part of
RCA creation. Review incident tickets for patterns and recommend
problem management process when necessary. Ability to analyze data
sets for themes and reoccurring issues. Collaboration across
multiple regions with multi-functional teams. Collaborate and
contribute across multiple Service Management disciplines including
Incident, Problem and Knowledge Management. Work with teams to
identify areas for process optimization- knowledge articles,
monitoring, dashboard creation and reporting. Backfill for incident
management team providing assistance with leading triage calls and
correlating incoming incidents. Work with team to define key
metrics and provide weekly reporting across service area to meet
control requirements and objectives. Strong understanding of Change
Management and CMDB. Drive process maturity efforts throughout the
organization. Help to identify enhancements to the process and
tooling and with driving continual process improvement reviews Key
Responsibilities: Facilitate RCA sessions and document complex
technical issues. Analyze incident data to identify patterns and
recommend problem management actions. Collaborate across Incident,
Problem, and Knowledge Management disciplines. Support process
optimization efforts, including knowledge base improvements,
monitoring, and reporting. Backfill for Incident Management by
leading triage calls and correlating incidents. Define and report
on key service metrics to meet control and compliance objectives.
Contribute to Change Management and CMDB accuracy. Drive continual
process improvement and tool enhancement initiatives.
Keywords: , Trenton , Problem Manager, IT / Software / Systems , Princeton, New Jersey
